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Refund and Returns Policy for Ajay Crystal Notch

Thank you for shopping at Ajay Crystal Notch. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our refund and returns policy carefully to understand your rights and responsibilities.

1. Refund Policy:

1.1 Refund Eligibility:

  • Refunds are only applicable to products that are damaged, defective, or not as described on our website.
  • We do not issue refunds for change of mind or buyer’s remorse.

1.2 Timeframe for Refunds:

  • You must contact us within 15 days of receiving the product to initiate a refund request.
  • Once your request is approved, the refund will be processed within 5 business days.

1.3 Refund Process:

  • To request a refund, please contact our customer service at support@ajaychrystal.com with your order number and a detailed explanation of the issue.
  • Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

1.4 Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.

2. Returns Policy:

2.1 Return Eligibility:

  • Returns are accepted for products that are damaged, defective, or not as described on our website.
  • Products must be unused, in the original packaging, and with all accessories included.

2.2 Timeframe for Returns:

  • You must initiate a return request within 15 days of receiving the product.

2.3 Return Process:

  • To initiate a return, please contact our customer service at support@ajaychrystal.com with your order number and a detailed explanation of the issue.
  • Our customer service team will provide you with a return authorization and instructions on how to return the product.

2.4 Return Shipping:

  • We will provide a prepaid shipping label for returns related to damaged, defective, or incorrect items.
  • For other returns, the cost of return shipping will be the responsibility of the customer.

3. Exchange Policy:

3.1 Product Exchange:

  • We only replace items if they are defective or damaged.
  • If you need to exchange a product for the same item, contact us at support@ajaychrystal.com with your order number and details of the issue.

4. Contact Information:

  • For any questions regarding refunds, returns, or exchanges, please contact our customer service at support@ajaychrystal.com or +1 563 562 6315.

Note: This policy is subject to change without notice. Please check our website for the most up-to-date policy.

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